Support
Help, from people who know storage.
Reach a human who understands facilities, rentals, and payouts — not a script.
How to reach us
Email
Include your facility name and we can look before we reply. If gate access is down, payments are failing, or a tenant is blocked at move-in, flag it as urgent in the subject line.
[email protected]Talk to an expert
If you are still evaluating, we would rather show you the product against your own unit mix and rates than send you a deck.
Request a demo
Common questions
- How long does it take to get a facility running?
- We set your first facility up ourselves rather than handing you an import tool. Unit types and pricing go in first, then payments, then leases — each step is usable before the next one starts, so you are not waiting on a big-bang cutover.
- Do I have to move all my facilities at once?
- No. Settings are configured per facility, so you can run one site on Storatix while the rest stay where they are, and move the others when you are ready.
- Where does rent actually land?
- In your own Stripe account. Charges run against your connected account, so the funds are yours as soon as they clear — there is no platform balance in between.
- What happens to my existing leases?
- Existing agreements stay valid. New rentals sign digitally through DocuSign or Zoho Sign — you pick the provider — and prior paper leases can be attached to their rental records as you go.
- Can staff at one facility see the whole portfolio?
- Only if you give them that role. Access is scoped by company and facility and enforced on the server, not just hidden in the interface.
- What does it cost?
- $249 per facility per month, plus applicable tax, with every capability included. See the pricing page for what that does and does not cover.